I'm Jesal Sharma —
Product Manager with5+ years of experiencein B2B SaaS &Enterprise platforms.
From discovery to launch, I bridge the gap between business goals and user needs — leading teams to ship products that solve real problems and drive business outcomes.
Tools I use on a daily basis
Slack
Jira
Miro
Monday.com
Confluence
Notion
Atlassian
Figma
Framer
Power BI
SalesforceSlackJiraMiroMonday.comConfluenceNotionAtlassianFigmaFramerPower BISalesforceSkills & Experience Areas
A blend of strategic thinking, technical knowledge and a user-centric approach that drives product success.
Product Management
Leading 0→1 product development through the full lifecycle — from user research and roadmap prioritization to launch and adoption. Expert in Agile methodologies, stakeholder alignment, and delivering data-driven solutions that drive measurable business outcomes.
Feature PrioritizationCustomer DiscoveryProduct StrategyAgile DeliveryRoadmappingPRD & User Stories
1500+
Users Onboarded
40%
Workflow Efficiency Improved
60%
Faster Reporting
0→1
Products Shipped
Projects & Case Studies
Selected work, from concept to execution
Experience
Where I've made an impact
CloudMasters Computing
Product Manager
- Led 0-to-1 development of a company-wide CRM platform — owned product vision, roadmap, and backlog from day one through 1,500+ user adoption and 6-figure ARR.
- Accelerated feature delivery velocity 5.5× in six months by introducing data-driven backlog prioritization using RICE and MoSCoW frameworks.
- Shipped AI-powered integrations and real-time analytics dashboards that reduced manual data entry by 40% and improved reporting speed by 60%.
- Ran 50+ user interviews and discovery sessions to surface operational bottlenecks — translating findings into validated requirements that cut project turnaround time by 25%.
- Partnered with leadership to define product KPIs and adoption metrics, aligning roadmap priorities directly to business outcomes.
Citrix Systems
Customer Success Lead
- Owned product adoption and technical success for 350+ enterprise clients across Citrix Endpoint Management (XenMobile) and Content Collaboration (ShareFile) — sustaining 85% NPS quarter over quarter.
- Reduced inbound support volume by 50% through targeted configuration improvements and platform optimizations — improving system performance by 10%.
- Gathered enterprise customer insights and translated feedback into structured product requirements that influenced roadmap planning across engineering and product teams.
- Redesigned internal support workflows and ticket management processes, improving operational efficiency by 15%.
Contact
Let's build something great together.
Have a product challenge, a role, or an idea worth exploring? Drop me a note and I'll get back to you soon.